User Documentation

• While on a call, press the volume control keys to increase or decrease the handset or speakerphone volume
• If the phone is not on a call, the volume control keys will adjust the ringer volume

• Pick up the handset, or
• Leave the handset down but press the green "Speaker" key to answer in speakerphone mode

• Hang up the receiver to end the call if in handset mode, as usual
• If in speakerphone mode, the red "Goodbye" key (with a picture of a red phone handset) can be used to end a call

• Dial a ''*'' and then the person's extension number to directly call their voice mailbox without having their phone ring first
• e.g. dial ''*402'' to directly call the voice mailbox of extension 402
• Calls can also be transferred directly to someone else's voice mailbox this way

• Pick up the handset (you will hear a dial tone) and dial the number - you will hear normal key tones as you press the digit keys
• The phone will automatically place the call when it detects the end of a recognized number pattern
• If the number is an unusual format (for example, an international call), it will not dial automatically – in this case, press the right arrow key to dial the number or simply wait for the dialing timeout to expire
• Alternatively, leave the handset down and dial the number
• The left arrow key is used as a backspace key to correct numbers
• Lift the handset or press the green "Speaker" key to place the call

The "Speaker" key (with a picture of a green speaker) is used to switch to speakerphone/hands-free mode.

• While on a call, press the "Speaker" key to activate speakerphone/hands-free mode
• The handset can now be hung up without disconnecting the caller
• Lift up the handset again to switch back to handset mode

The "Speaker" key can also be used to answer an incoming call in speakerphone mode.

The "Speaker" key (with a picture of a green speaker) is used to switch to speakerphone/hands-free

mode.

• While on a call, press the "Speaker" key to activate speakerphone/hands-free mode
• The handset can now be hung up without disconnecting the caller
• Lift up the handset again to switch back to handset mode

The "Speaker" key can also be used to answer an incoming call in speakerphone mode

The "Redial" key (with a picture of two up arrows) is used to redial previous outgoing calls.

• Press the "Redial" key to access the list of previous outbound calls you made
• Press the up/down arrow keys to scroll through the list, if desired
• Press the "Redial" key again or simply pick up the handset to redial the displayed number

Pressing the "Redial" key twice will redial the most-recently dialed number. If the handset is lifted at the time, the call will be placed in handset mode. If the handset is down, the call will be placed in speakerphone mode.

The "Call List" key (with a picture of a white phone handset) is used to view previous incoming callers.

• Press the "Call List" key to access the list of previous inbound calls you received
• Press the up/down arrow keys to scroll through the list, if desired
• The phone icons next to the caller name and number indicate you answered the call or not
• To dial the currently displayed caller, simply pick up the handset or press the speakerphone key while their name/number is displayed

This feature allows you to direct calls to your extension to instead to another internal extension or to an external phone number, such as your cell phone or home phone number. The "Follow me" feature (below) can also be used to do this.

Alternatively, your personal extension web site on the phone system can also be used to configure call forwarding (see the  "Voicemail User Reference" documentation).

• Dial the "Call Forward All Activate" feature code (*72)
• After being prompted, enter your own extension number followed by ''#'' (this is the extension to redirect)
• If directing the call to another internal extension, enter the extension number followed by ''#''
• If directing the call to an external phone number, enter the external number to dial followed by ''#''
• The settings will be read back to you to confirm them. Hang up.

If the forwarded call is not answered, the caller will be directed to your normal voice mailbox as usual.

• Dial the "Call Forward All Deactivate" feature code (*73) from your extension
• The settings will be read back to you to confirm them. Hang up.
• To cancel call forwarding when calling from any internal phone
• Dial the "Call Forward All Prompting Deactivate" feature code (*74) from any extension
• Enter your extension number followed by ''#''
• The settings will be read back to you to confirm them. Hang up.

These features allow you to transfer incoming calls to another extension. Call parking (see "Parking", below) is used as an alternative to call transfers by some organizations.

Two types of call transfers are available: blind transfers and attended transfers.

Blind transfers are where the call is transferred without you needing to stay on the line.

• Answer the call
• The caller indicates they would to be transferred to someone else
• Dial the "In-Call Asterisk Blind Transfer" feature code (''##'') while still on the call (the ''##'' needs to be dialed quickly)
• The caller will be switched to on-hold music
• You will hear the word "Transfer" followed by a dial tone
• At the dial tone, dial the internal extension number to which the caller is being transferred and press ''#''
• The caller will immediately be directed to the new extension, which will begin to ring
• When you hear the extension start ringing, hang up to complete the blind transfer

Attended transfers are where the call is transferred after you have a introductory conversation with the person who is receiving the transfer (to describe who the caller is, for example). This is sometimes also called a consultative transfer.

• Answer the call
• The caller indicates they would to be transferred to someone else

The "Transfer" key (with a picture of a lifted phone handset with an arrow next to it) is used to perform either a blind or attended transfer.

•  Answer the call
•  The caller indicates they would to be transferred to someone else
•  Press the "Transfer" key to have the caller placed on hold
•  The caller will be switched to on-hold music
•  You will hear a dial tone
•  At the dial tone, dial the internal extension number to which the caller is being transferred
•  Continue as above from the "Wait for the other party to answer" section

If dedicated transfer softkeys for various extensions has been set up by your phone system administrator, the softkey can be used to perform attended transfers without having to enter the internal

destination extension number.

•  Answer the call
•  The caller indicates they would to be transferred to someone else
•  Press the "Transfer" key to have the caller placed on hold
•  The caller will be switched to on-hold music
•  You will hear a dial tone
•  Press the dedicated transfer softkey for the desired destination ext

If the outside caller should be transferred directly to a person's voicemail greeting, transfer the outside caller to "*NNN", where NNN is the internal extension number

• see the section "Leave a voice mail without ringing the phone (call a voice mailbox directly)", above

The phone system includes conference room capabilities. The system can be set up for as many conference session rooms as are needed. As many people can join a conference room session as you have internal and external lines available.

• Dial the specified number to enter the specified conference room (e.g. dial ''390'' to enter the extension 390 conference room)
• You will hear a recording stating that you are the only person in this conference
• Other participants should dial the same number (e.g. ''390'') from their phones to join the conference
• A short sound will play to indicate a new participant has joined the conference
• A short sound will also play when a participant leaves the conference
• Outside callers can be transferred to the conference room number just like they would be transferred to an internal extension (see "Call transfers", above)
• If desired, a IVR menu code can also be set up by your phone system administrator for outside callers to connect themselves to the conference room

There are many options around how conference rooms work, such as conference room operation, hold music and recording a conference. Please contact your phone system administrator for additional configuration options.

This feature allows people to announce pages over the phone system. Paging mode is a one-way voice

announcement to all (or selected) phones. Intercom mode allows for a two-way conversation between

two or more phones.

By default, these features will not interrupt normal calls currently in progress. This setting can be

changed if calls should be interrupted by pages.

This feature allows an incoming call to be parked and then picked up by any other extension. This is an alternative to transferring a call directly to a particular extensions. Some organizations prefer to park the incoming call and make a general page asking the desired person to pick up the call from wherever they are in the building using whatever phone is closest to them.